Support via On-site

This is a page for On-site support at the utelecon Support Desk.

Before Inquiring

Please be sure to check the Support Desk page before inquiring.

To ensure prompt response, the support desk is generally staffed by students, as well as faculty staff. Please be aware of that fact when you make inquiries. Student staff have signed confidentiality agreements and handle information under the control and supervision of faculty and staff members, so there is no problem with general account information.
If you have any questions or concerns about examinations, please first contact your instructor or the department/graduate school that offers the examination. If you wish to contact the Technical Support Desk regarding examinations, please contact us only through the email form.
Information obtained from inquiries will be used for replying to and performing tasks related to the inquiry. Information may be shared internally to improve future support service. Information may also be disclosed to the public in individually unidentifiable form for the purpose of introducing UTokyo’s support initiatives through case studies and statistical information, etc. Information will not be used for any other purposes except for exceptions specified by laws and regulations.
For information systems which departments independently provide, we may not be able to answer. For such systems, please consider contacting the department.

Depending on the nature of your inquiry, it may be difficult to provide an immediate response. In such cases, we may reply by email instead. Thank you for your understanding.
This service is available only to members of the University of Tokyo.

Consultations are available at two locations in the Komaba area and one location in the Hongo area.

Information Technology Education Building, 1st Floor, Computer Self‑Study Room (Room E11) (Komaba Area, Komaba I Campus)
Komaba Library, 1st Floor, Media Park (Komaba Area, Komaba I Campus)
General Library, 2nd Floor, ECCS Room (Hongo Area, Hongo Campus)

Consultations are generally available on weekdays from 10:20 a.m. to 6:30 p.m. However, please note the following:

Services are provided only during each facility’s opening hours.
As student staff work on a rotating schedule, we may not be able to respond even during the above hours. The actual availability¹ is published on the following page (scroll the table toward the right to view it): Consultation Schedule (only in Japanese)
During Periods of particularly high demand, consultation days and hours may be extended.

The meaning of each time slot displayed on the schedule page is as shown in the following table.　Early, mid, and late:

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